Resolved -
We have continued to monitor the system following the earlier issues and have seen stable performance throughout. Based on this, the incident is now resolved and closed.
We will share a more detailed update later this week once we’ve had time to fully review and assess the incident.
Thank you for your patience while we investigated and addressed this.
May 5, 10:32 BST
Monitoring -
System behavior has returned to expected levels across the application. We are continuing to closely monitor performance and stability to ensure everything remains operating as normal. We’ll provide further updates if there are any significant changes. Thank you for your patience while we worked through this.
Apr 30, 15:35 BST
Update -
Our investigation into the reported issues is ongoing, and we’re making steady progress toward identifying the root cause. We continue to closely monitor the system and will provide further updates as new information becomes available. Thank you for your patience.
Apr 30, 13:33 BST
Update -
We’re continuing to investigate the reported assignment issues and are actively monitoring the system. We’ll share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 30, 11:23 BST
Investigating -
We’re currently investigating reports of assignment issues affecting some users. Our team is actively working to identify the root cause and will provide updates as soon as more information is available. Thank you for your patience.
Apr 30, 10:01 BST