Update - The issues outlined above will not have affected all Microsoft 365 mail accounts. Only relink accounts if you identify inbound mail that has not been received into Gnatta.
Sep 27, 2026 - 13:07 BST
Sep 27, 2026 - 13:07 BST
Monitoring - We have identified an intermittent connection issue with Microsoft 365 email accounts that began at approximately 5:30pm on 26/09/2026. To resolve this issue, please relink your Microsoft 365 email accounts.
To re-link an account, simply add the account again. Do not delete the existing account as it will disable connected workflows and events. By adding the account again, it will re-authenticate the existing account and return normal functionality.
Once re-linked, any missed messages will be picked up and handled as normal.
Sep 27, 2026 - 12:51 BST
To re-link an account, simply add the account again. Do not delete the existing account as it will disable connected workflows and events. By adding the account again, it will re-authenticate the existing account and return normal functionality.
Once re-linked, any missed messages will be picked up and handled as normal.
Sep 27, 2026 - 12:51 BST
About This Site
Here, you can get updates on the Gnatta system. If we are experiencing interruptions to normal service, we will post the details here.
If you are experiencing an issue that is not posted here, please contact your Service Delivery Manager or make us aware at https://gnatta.atlassian.net/servicedesk/customer/portals
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