Gnatta

All Systems Operational

About This Site

Here, you can get updates on the Gnatta system. If we are experiencing interruptions to normal service, we will post the details here.

If you are experiencing an issue that is not posted here, please contact your Service Delivery Manager or make us aware at https://gnatta.atlassian.net/servicedesk/customer/portals

Uptime over the past 90 days. View historical uptime.
Channels Operational
90 days ago
99.92 % uptime
Today
Webchat Operational
90 days ago
100.0 % uptime
Today
Telephony Operational
90 days ago
99.98 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Trustpilot Operational
90 days ago
99.31 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
User Interface Operational
90 days ago
100.0 % uptime
Today
Workflow Operational
90 days ago
100.0 % uptime
Today
Authentication Server Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Reporting Suite Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Performance Degradation
Resolved - We've been monitoring performance closely and are now going to mark this incident as resolved.

Thank you again for your continued patience while we addressed this issue.
Apr 1, 13:21 BST
Monitoring - The problem was determined to be caused by our service provider.

We're currently monitoring this issue and can see that performance has improved.

We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information.
Apr 1, 10:57 BST
Investigating - We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.
Apr 1, 10:10 BST
Mar 31, 2025
Telephony Call Issue
Resolved - Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information.

Please contact us via Service Desk if you are still experiencing any issues.
Mar 31, 21:02 BST
Monitoring - Our provider has provided an update and is now seeing the affected service recover from the issue, see here: https://status.twilio.com/incidents/djx8tktw4z0p

We're also noticing improved behaviours with calls in Gnatta and will continue to monitor.
Mar 31, 18:22 BST
Investigating - We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p.

We'll update as the behaviour changes and updates are posted on the linked incident.
Mar 31, 17:39 BST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

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